Nokia Launches Agentic AI to Transform Global Broadband
Nokia has officially launched new agentic Artificial Intelligence (AI) tools to improve global broadband operations. On Tuesday, Sandy Motley, President of Fixed Networks at Nokia, announced this strategic development. Consequently, these advanced tools will help operators manage fibre and Wi-Fi networks more effectively.
It is important to note that agentic AI does more than just answer simple questions. Specifically, these systems can plan, make decisions, and complete complex tasks with very little human help. For this reason, Nokia integrated these capabilities into its Altiplano, Corteca, and Broadband Easy platforms.
Furthermore, the telecom industry expects to spend 6.2 billion dollars on agentic AI by 2030. As a result, operators are seeking autonomous systems that can effectively fix themselves. To achieve this, Nokia built these new tools using data from 600 million broadband lines.
This massive database provides deep insights into network performance. Therefore, the primary goal is to lower costs while making the customer experience much better. Ultimately, this shift marks a major change in how companies build and run digital infrastructure.
In addition, this technology has huge implications for the Nigerian economy and its tech sector. Since Nigeria currently seeks to expand its fibre optic network, these tools could boost growth. After all, stable internet drives vital industries like banking, oil and gas, and retail.
Agentic AI can specifically help Nigerian firms reduce high operating costs. Moreover, these systems detect network faults before customers even notice a problem. Because of this, reliable internet will help local businesses compete on a global scale.
The new AI tools also improve direct service delivery for users. For instance, Nokia says the system can resolve over 50 per cent of helpdesk issues instantly. Likewise, it can identify network incidents in under five minutes. This speed is crucial for maintaining productivity in busy urban areas.
Additionally, the AI cuts repeat site visits by half. For Nigerian technicians, this means fewer wasted trips and much faster repairs. Thus, this efficiency helps connect more homes to high-speed internet quickly.
Technicians also receive better support through voice and image guidance. Meanwhile, computer vision checks the quality of work during installations.
It even creates digital replicas of fibre networks for better tracking. Analyst Grant Lenahan noted that Nokia’s approach meets critical industry needs. Similarly, vendors with deep expertise are best suited to deliver these results. As Nigeria grows its digital footprint, autonomous tools will likely lead the way.
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